Technical expertise in networking, servers, security and software
Managerial expertise in budgeting, supplier management, setting up new contracts, staff line management, recruitment
Employers include: BT Global Services, RM, Northumberland County Council, NCFE, TSG
Experience handling multiple sites and customers
Cisco CCNA
Microsoft IIS, TFS, Active Directory
QA-IQ Project Management
QA Microsoft Project
ITIL v3
VMWare Setup and Management
INSPECTION & REVIEW
Technology Audit
Interviews with your staff, suppliers, and customers
Contract audit for your hardware and software
Conversations with your IT suppliers
Contract reviews
Industry best practice benchmarking
Recommendations
CONTRACT MANAGEMENT
Cataloguing and managing your existing contract portfolio
Identify active contracts
Identify the people responsible
Create a database of contracts, people, and schedules
Create a timeline for contract review, supplier review, and renewal
Create a supplier management process
Benchmark existing contracts against current industry norms
Working with your suppliers to get the right contracts for you
Not being oversold or undersold on level of support, level of cover, and response time
Making sure you get the right kind and number of licences
Making sure contract terms and lengths are appropriate to your needs
Getting the right SLAs for your business
Helping you specify exactly the right type of hardware (servers, firewalls, printers)
Helping you to spend the appropriate amount of money (not too much, not too little)
IT SUPPPORT
Triage being the point of contact for non-core technology (telephones, mobiles, security systems, point of sale, credit card machines, website designer, finance software)
Liaising with your suppliers to ensure hardware repair is done correctly and quickly
Making sure the site is secure (antivirus, firewall, antispam, passwords)
Working from home, holiday, or anywhere else
Bringing broken or faulty PCs back to their working state
Supporting new staff to get straight to work (new users, new hardware) and managing existing users
Keeping your Internet connection up by working with your suppliers to fix faults quickly
Making sure staff can securely scan and print what they need, when they need, where they need
Restoring your lost or broken files from backups
Managing email addresses, distribution lists, and spam filters
Setting up, updating and upgrading software and making sure everything talks to each other properly (Sage=>HMRC, website=>email)
Database maintenance
PLANNING
Working towards standardising (PCs, software, and branding such as fonts and email signatures)
Seamless entry and departure for staff (new user policy, leaver policy, integration with HR)
Choosing the proper cloud, Internet, and data transfer strategies
Building an appropriate backup and restore plan
Disaster recovery planning
Structuring company data for the right people to access to the right files
Working with your staff and suppliers to get the right advice strategy in place (security updates, software changes, compliance)
PCI, ISO 9001, ISO 270001, and industry specific compliance
Office moves, setup of new sites, connectivity between sites and buildings
Internet connection sizing
Rural connectivity planning
Cabling surveys
Creating maintenance plans for databases, planning database structure
ABOUT QETECH
Established since 2013
Profitable in every year
Increase in turnover in every year
More than 25 active customers
Multiple local, national, and international partnerships with technical suppliers
Customers in public, private, education, and charitable sectors
Most of our customers have between 15 and 250 users
Based in Whitley Bay and active across the UK, and around the world
